What Is Included In The Support Scope?

Included

  • General questions about features and functionality
  • How-to questions
  • Incorrect behavior or results
  • Stability and performance issues
  • Bug reporting
  • Upgrade/installation troubleshooting

Excluded

  • Creating custom scripts or modifications
  • Non-supported plugins (community- or self-developed)
  • Database and server administration
  • SQL queries and syntax
  • Significant data modeling redesign and restructuring
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